No ROI Without Relevance in the Insurance Industry
Business strategy today is all about integrating some new insights and forging a comprehensive plan for success. According to a study by McKinsey, companies which use customer analytics extensively are more likely to generate above-average profits. Not stopping there, they also outperform less analytically oriented peers, staying in the lead across the entire customer lifecycle and enjoy much superior customer loyalty. How exactly is analytics helping enterprises? Much of the credit for this success is being attributed to how responsive businesses today are to customer needs and about their focus on establishing systems and guidelines relevant to the customers. Analytics provide insights into customer preferences to companies, which tailor their content and messages to stay relevant to customers and await a timely opportunity to make offers suited to their customers' wishes. They use their insights to drive better and more relevant and valuable interactions turning even new custo